Giving the Unexpected to Your Customers

In a relationship marketing platform, creating long-term relationships with customers is an integral part of a successful marketing strategy. Building strong affiliations and contacts through superior customer service is the first step towards a successful marketing platform. Just as important as building strong customer relations, is developing new ways to give the customer more than other companies are providing and more than then the customer expects.

Giving Customers Something They Can't Get Elsewhere

If you are operating in a niche market, chances are you are already offering a product or service that's difficult for customers to find elsewhere. In a competitive marketplace, what can you do to distinguish your business from the competition? Give your customers something that they don't typically get from other companies.

One idea that isn't universally implemented is free samples and discount coupons with each order. Another good idea that's only utilized by a handful of businesses is birthday recognition. You can send your customer a birthday greeting by email or by card, offering special discounts or free samples during their birthday month. People love to get something for free even though a high percentage of people who receive the coupon never actually redeem it. The feeling of goodwill and loyalty is still planted in your customer's mind.

Giving Your Customer the Totally Unexpected

This is somewhat similar to the above suggestions, but with a slightly different twist. Doing something for your customers that is really unexpected and out of the ordinary will set you apart from your competition.

How about a follow up email after an order to be sure that the customer is happy with their products? Instead of a free birthday coupon that the customer can redeem, how about just sending a small sample with a birthday greeting? What about automatic re-order email reminders? Reminders are popular for products like contact lenses, but how about for coffee or skin care supplies?

Thanking Potential Customers Who Don't Make a Purchase

How about a "thank you" to customers who don't end up buying from your site? This may sound a bit odd, but if you've reached out to a new client, but they haven't made a purchase, it's still a good idea to thank this person for their time and consideration. This is not a widespread practice. Typically we only thank people who make a purchase. The idea here is that just because this person did not buy this time doesn't mean they never will. If they are thanked regardless, this will distinguish you from the rest and cause them to think of your company when make future purchases.

All of these strategies are suggestions and ways to help you strengthen the relationship marketing platform you are building for your business.

Christian Fea is CEO of Synertegic, Inc. A Joint Venture Marketing
firm. He exemplifies how to profit from Joint Venture relationships by
creating profit centers with minimal risk and maximum profitability.
Join his JV Wealth e-zine at


Entrepreneur said...

Interesting blog.

Fatin Pauzi said...