How to Get Instant Targeted Traffic Without Paying For It

Traffic is the life-blood of your Internet business. No traffic, no business. So how do you get traffic?

With joint ventures and affiliates you're relying on someone else to get you the traffic. Your business (and the size of your bank account) is in their hands. With hocus pocus SEO techniques, you've got to stay a step ahead of the search engines. Good luck.

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Profitable Customer Life Stages in Relationship Marketing

Building a consistent customer base through strong relationships with your clients is the foundation of all relationship marketing plans. Focusing on understanding the customer’s perspective, as well as delivering products and services that address a client’s specific needs, will help give your company an edge in an increasingly competitive marketplace.

Attracting new customers, gaining new business, and maintaining these ties throughout a lengthy period of time is often referred to as a “customer life cycle,” or as “customer life stages.” These terms are part of a relationship-marketing platform that presupposes an extended affiliation with a client.

The goal of every marketing plan is to get a new prospective client into a relationship with your company so a customer life cycle can be developed. Thinking of your customers in terms of a long-standing relationship will determine how you approach your prospects.

At the beginning of your relationship, it is a good idea to have a customer life cycle method in place. This will target your strategic thinking in a different way than if you were looking only to develop clients in a short-term relationship. If you approach and engage a client as though he will be with you for a long time, the chances are higher that this relationship will be realized.

A customer life cycle strategy is a system that keeps the customer as the center of importance through the lifetime of your company’s relationship with the client. There are a few key points to keep in mind when developing a plan for a customer life cycle.

Satisfaction vs. Loyalty

It is important to keep in mind that customer satisfaction is not the same as customer loyalty. Customers may feel completely satisfied with your products and services, but not feel a sense of loyalty to your company – a loyalty that would inspire them to purchase from you each time, instead of one of your competitors.

An important part of a successful relationship-marketing plan is to engage a customer in a life cycle so he will be both loyal and satisfied. This is a subtle distinction, but one well worth keeping in mind: satisfied customers are not necessarily loyal customers.

Product Purchase vs. Product Consumption

Product purchase and product consumption are two distinct phases in the customer life cycle, and it is important to keep this in mind. A customer may purchase a product, but may not immediately use or consume the product.

Getting a clear idea of the relationship between purchase time and consumption time for each of your customers will help you to better facilitate a successful long term relationship with your clients. You may need to alter your company newsletters, emails and re-order reminders based on the purchase/consumption relationship. For example, let’s say your company sells contact lenses online. If a particular customer tends to buy a repeat order of lenses several weeks before he needs them, you will have to make sure your email re-order reminders are in sync with this customers purchase and consumption habits to help you maintain him as a loyal customer.

Understanding the customer life cycle and these subtle distinctions are one step towards building a successful relationship marketing strategy, and ensuring the longevity of your business.

Christian Fea is CEO of Synertegic, Inc. A Joint Venture Marketing firm. He exemplifies how to profit from Joint Venture relationships by creating profit centers with minimal risk and maximum profitability.

To discover more Joint Venture Marketing Strategies join his free JV Wealth e-zine.

Relationship Marketing: Using Demographics As a Lead Source Tool

A good lead-scoring model is an important part of a successful relationship marketing plan. The impetus for implementing a relationship-marketing scheme is to build, develop and maintain strong customer relationships. Implementing and reacting appropriately to a lead-scoring model developed for your company is one of the first steps towards turning a lead into a client. By knowing how to contact and develop potential leads, you will better know how to nurture these relationships once they move from the lead phase into the client stage.

Types of data for relationship marketing

The most successful and accurate lead-scoring models use both explicit and implicit client information. Explicit data are hard facts about your leads that are often provided by your prospects themselves, such as gender, geographic location, company, company size, and title. Implicit data is collected from monitoring the behavior of your leads: web site visits, emails they open, and sometimes previous purchases.

Used together, explicit and implicit factors create a comprehensive picture of your prospective clients that help you make an accurate determination of their likelihood to purchase your products and services. Demographics and psychographic information are two important types of explicit data that are integral to the execution of a successful lead-scoring model.

The value of demographics data

The demographics section of a lead-scoring model categorizes individuals based on characteristics of both the individual, as well as the company for which they work. Some lead scoring models will rely heavily on individual information, some will rely more heavily on a lead’s company information, and some lead-scoring models will use a combination of the two. This will largely depend on the type of business you have, and the types of products and services you provide.

Demographic information collected for your lead scoring can be extremely useful and help to shape the relationship marketing campaign for your company. If you sell beauty products online, you may discover that a certain brand sells better on the East coast than on the West coast. This will help you further tailor your lead scoring model, as well as your relationship-marketing plan.

Demographic information can be extremely useful, but it does have a few pitfalls, of which you’ll want to remain aware:

Self-reported information is not always accurate

People often give answers that they believe are more desirable, such as overstating the size of their company or their salary. Beware of potential aspiration data.

Company information tends to roll towards the mean

Leads at large companies may downplay the size of their company, or their role to avoid potentially hassling sales calls, while leads at small companies may pad their numbers to appear to be a bigger player on the scene than they are in order to be given more attention or to be taken more seriously.

Sometimes people lie

Unfortunately, not everyone will tell the truth on your data collection forms. For a variety of reasons ranging from embarrassment to annoyance or secrecy, some people are reluctant to reveal personal information. If this is a prerequisite for downloading something from your website, they may enter incorrect information.

Lead scoring is a very successful tool, and demographic information is one of the most essential aspects of a lead-scoring model. Keep in mind that the data may not always be 100% accurate and figure this into your scoring system. It is also useful to remember that scoring doesn’t have to take place all at once – you can do it over time, and this may be a more effective way to run your lead scoring model, as part of an effective relationship-marketing platform.

Christian Fea is CEO of Synertegic, Inc. A Joint Venture Marketing firm. He exemplifies how to profit from Joint Venture relationships by creating profit centers with minimal risk and maximum profitability.

Join his JV Wealth e-zine at http://www.christianfea.com/joint-venture-wealth-report/?a=2

Discover Professional Associations to Develop New and Profitable Relationships

Marketing your small business can be tricky—there are a myriad of approaches, theories and potential platforms in which to structure your marketing plan – so putting a plan into action can sometimes seem overwhelming. If your business is relatively new or a marketing strategy such as relationship marketing is unfamiliar, you may want to seek help from a professional association.

Professional associations offer a wealth of information, training classes and expert contacts to help guide you in the right direction. If you choose to join a professional association, you’ll have immediate access to creating relationships with other companies who are also members of that association.

The Association for the Advancement of Relationship Marketing (AARM)

The Association for the Advancement of Relationship Marketing (AARM) is the most well known professional association committed to helping businesses develop relationship-marketing platforms. AARM is an international association that offers training courses and information on how to integrate a relationship-marketing scheme into your company’s business structure.

AARM focuses on Customer Relationship Marketing and Customer Relationship Management, both commonly known in the business world as CRM. CRM is the central marketing practice under which relationship marketing fits.

AARM offers professional development workshops, seminars, and coaching with certificate programs to help you integrate a relationship-marketing platform into your business. If your business is new to thinking in terms of a relationship marketing strategy, guidance from a professional association like AARM can help you navigate these uncharted waters that may seem a little daunting.

If you are a business with an established marketing platform, news, information and workshops from a professional association like AARM can help you stay on the cutting edge of marketing ideas for your business, and help you develop new and creative ways to meet the needs of your customers.

It is not necessary to join a professional association like AARM to benefit from what the association offers—you may participate in the seminars, workshops and classes even if you are not a formal member of an association. But one of the main benefits of becoming part of a professional association is the networking possibility that it offers. Membership in a professional association gives you access to other members who have the experience and knowledge that could benefit your own business.

Networking for Marketing

Professional networking is an important part of relationship marketing. By networking with other businesses, you enhance your professional relationships, which can only help benefit the relationships you have with your current customers.

Forming alliances with other companies, or just making a new business acquaintance, can enhance your existing client relationships also. Learning from other experts in your field, or even people in related fields, can give you insight and ideas on how to approach problems and issues with your own business. Another benefit of professional networking is the potential to share clients; you may meet a contact whose clients are in need of the types of products and services that your company provides, and vice versa.

There are many benefits to exploring a professional association, even if you do not want to make the official commitment to join as a member. The networking opportunities and business contacts you’ll make will be beneficial and you’ll stay informed and on the cutting edge of what is happening in the relationship marketing industry, which will only improve your business’s relationship marketing platform.

Christian Fea is CEO of Synertegic, Inc. A Joint Venture Marketing
firm. He exemplifies how to profit from Joint Venture relationships by
creating profit centers with minimal risk and maximum profitability.
Join his JV Wealth e-zine at http://www.christianfea.com/joint-venture-wealth-report/?a=2

Relationship Marketing: How to Increase Qualified Leads by Using the Purchase-Readiness Survey

The Internet marketplace is growing increasingly competitive and difficult to navigate. The response rates from customer inquiries are trending downward and the process of driving new leads is becoming more expensive.  Therefore, it is critical to incorporate a relationship marketing strategy into your businesses marketing plan to help maximize the power of each and every client lead with which you are presented. Simply put, not taking advantage of customer prospects that you have so diligently laid the groundwork to pursue is tantamount to handing these clients to your competition.

The process of ensuring that your client leads remain engaged and interested in ultimately pursuing a relationship with you is one of the central principles of relationship marketing. There are a few fundamental tactics to use in this early stage of building client relationships, which is also sometimes referred to as the nurture phase. These tactics are a good guide to help you increase the number of actual customers you obtain from your prospecting activities.

Purchase-Readiness Survey

If you do not have or are not already using a purchase-readiness survey, it is time to incorporate this survey into your relationship marketing strategy. The purchase-readiness survey should be incorporated into all of your lead and prospect generating mechanisms. A purchase-readiness survey allows you to gather critical contact information, as well as a customer’s readiness to make a purchase. Some standard questions to consider incorporating into your survey are:

• Timeframe for considering a purchase
• The customer’s role in the decision making process
• Key qualifying questions

Finding the Right Balance of Questions

You will need to balance and be aware of a prospect’s tolerance for and willingness to share information, with your need to gather information. Nobody likes to feel invaded or pushed, so it is important to be clued into the mood of your prospect. The more information you request from a client prospect, the more time it requires of your prospect, which they may be unwilling to give. It may be that the more eager you appear to gain a prospect and make a sale, the more you will alienate this prospect. You do not want to appear desperate to land a prospect (even if you are) –most humans can smell the essence of desperation– and nothing makes a person retreat faster.

Try to take cues from your potential clients: if they seem willing to talk and divulge information, it is okay to proceed with your questions and your purchase-readiness survey. But if you sense reluctance in your prospect, it is always better to scale back and give them space, and perhaps come back and approach this prospect at a different time when they may be more amenable to hearing what you have to say. You may have better luck at forging a lasting relationship at a different time. Nobody likes to feel intruded upon or pressured. Adopting a persistent but more laissez-faire attitude in your relationship marketing plan, you are likely to be more successful and have satisfied clients who are loyal to your company.

Christian Fea is CEO of Synertegic, Inc. A Joint Venture Marketing
firm. He exemplifies how to profit from Joint Venture relationships by
creating profit centers with minimal risk and maximum profitability.
Join his JV Wealth e-zine at http://www.christianfea.com/joint-venture-wealth-report/?a=2